FAQs

Common questions to things you may want to know.

1. What kind of writing do you do?

We write copy for a wide array of marketing materials, including, but not limited to, websites, brochures (print & electronic), newsletters (print & electronic), case studies, white papers and more. We also write materials related to social media including blogs (we ghost-blog).

For more information on our services, click here or if you would like to obtain a project estimate, please call us at 404-252-5706 or contact us via our online form.

2. How do you charge – by the hour or by the project?

We charge by the project, meaning we give you a set fee for the project. This fee will not change unless the scope of the project changes. We also offer copywriting packages for those companies who need ongoing copywriting support.

3. How many rounds of revisions are included in your estimates?

Each project estimate includes two complimentary rounds of revisions, with each additional round charged at our hourly rate. Please note that if revisions involve a complete change of direction or scope from the original work, these revisions fall outside of the complimentary rounds included. Any revisions must be requested within 30 days of your receipt of the copy.

4. What’s required to get started? What are your terms?

We require both a signed estimate and fee agreement as well as a deposit of 50% of the project fee to begin work. For your convenience, you can pay both the deposit and final balance via company check or PayPal.

Clients will be billed for the final balance after a first draft of the copy is submitted. The final balance is due within 10 business days of receiving invoice.

5. So, after we get the signed estimate and deposit out of the way, what’s the process? How does it all work?

Well, first let us say that we make the entire process as seamless as possible for you. We are truly passionate about providing superior client service and, we promise you, it shows in everything we do.

After we get the “logistics” out of the way, we send over a creative brief, which asks for information related to your product or service, your objectives for the project, your target markets, your competition and other relevant information. After you complete the brief, we request that you return it to us via email.

We then schedule an interview session with you, where we interview you much like a journalist would so we can gather the necessary information to draft your copy. We find it’s best to hold this interview session via telephone or in person (if local to Atlanta) vs. email as it allows for other questions that naturally come up. (And this ultimately saves you time by avoiding some unnecessary email back-and-forth…)

Of course, we are also doing our own research outside of speaking with you so that we can deliver the highest quality copy to you in the end.

6. What’s your turnaround time?

It really depends on the complexity of the project. After speaking with you and getting a better idea of your needs, we can give you a more solid time estimate. Know this, however…we are extremely deadline-driven. Once we commit to a deadline, we meet it.

7. Why should I choose RAF Communications?

1.  Excellent writing skills. Really, it’s in the DNA.
2.  We’re smart.
3.  Superior commitment to client service. We simply don’t relate to providing anything less.
4.  We respect deadlines and treat them like the Kings (or Queens) they are.
5.  We’re fun to work with. Don’t underestimate the importance of this last one. We’re going to work hard together. It might as well be enjoyable along the way.

8. Where is your business located?

While we are physically located in Atlanta, GA, we work seamlessly with companies wherever they are located, whether it’s local to Atlanta, across the U.S. or in Canada.

9. What if I also need a designer, printer or other resource?

We have relationships with several very talented graphic and web designers and printers that we partner with when necessary (or requested) to work on your project.

10. I’d like to hire you right now. How can I contact you?

Either call us at 404-252-5706, email us at ContentThatConnects [at] gmail.com or fill out the online contact form. We offer an initial 30-minute complimentary consultation (obligation-free) to discuss your project needs.